Terms and conditions

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We act as a non-independent credit intermediary for a limited number of finance lenders and can introduce you to a limited number of finance products to assist with your vehicle purchase. The lenders we are limited to are SKODA Finance, SEAT Finance, Volkswagen Financial Services & Evolution Finance. The finance products we are limited to are detailed below:

  • Hire Purchase and Personal Contract Purchase (PCP)
  • Business & Personal Contract Hire

Occasionally, we may need to use the services of a credit broker. We will advise you of this if applicable. We only offer the following Insurance Products:

  • GAP – Guaranteed Asset Protection, RTI – Return to Invoice Insurance, Volkswagen Financial Services & Car Care Plan.

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs for:

  • Credit Agreements - Hire Purchase, PCP, Business & Personal Contract Hire
  • Regulated Insurance Products – Guaranteed Asset Protection (GAP)
  • Non – Regulated Products - Paint & Fabric Protection

4. What will you have to pay us for our Finance and\ or Insurance Services?

No Fees apply.

You will receive a quotation which will tell you about the costs of each of the products and any other fees relating to any particular credit agreement or insurance policy. Please note that we may receive payment(s) or other benefits from the finance provider if you decide to enter an agreement with them.

We can introduce you to a selected panel of lenders, which includes manufacture lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer on finance, we then seek to introduce you whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our ain is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance Agreement is executed.

5. Who regulates us?

Dennis Horton & Son Ltd is authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance. Our authorisation number is 451541, Our FCA Permitted business is arranging general insurance and finance contracts.

You can check this on the FCA register by visiting www.fca.org,uk or by contacting the FCA direct on 0800 111 6768.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

In Writing – Oliver Horton, Dennis Horton & Son Limited, Kingsley Road, Lincoln, LN6 3RS
By Phone If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You maybe entitled to compensation from the scheme fi we cannot meet our obligations for any insurance products your purchase. This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS. Please note – finance products are not covered by this scheme.

8. Data Protection

We use information about you to process your order, supply or manage your product/service and for marketing. We may share your information with the finance and insurance companies, credit reference agencies and other companies for use in credit and insurance decisions, for fraud prevention and to pursue debtors. In connection with the vehicle purchases, we may also share your information with the manufacturer, warranty provider or DVLA for ownership, warranty, service and safety related matters. We would like to send you information about our own products and services by post, telephone, email and SMS and to share your information with our selected business partners so that they may send you information their products and services by post, telephone, email and SMS. If you DO NOT agree to your information being used in this way, please let us know by contacting the Data Controller at Dennis Horton & Son Limited. February 2021.

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    We have a Data Privacy Notice which informs you how we process your data while in our possession. If you consent to us processing your data as per our Data Privacy Policy (a copy of which is available on our website, or can be obtained by writing to; The Data Protection Officer, Dennis Horton and Son Ltd, Lincolnfields, Lincoln, LN6 3TA then please check the ways in which we can contact you in the future;

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    We never share your details with anyone else